FAQs for Customers

1. shopLOCALpickup secured lockers provide you with a personal mailing address, and SMS Notifications to your cell phone

2. Couriers deliver your packages to our highly secure lockers. Your packages stay safer from theft and weather .

3. You can pickup your packages 24/7 at a convenient, local location.

1. Head over to our Personal Use Page

2. Sign up for a monthly membership (Just $5.99 a month)

3. We will email you with your personal shipping address

   • Make sure to use your personal shiping address whenever you're having something delivered 

ShopLocalPickup.ca also allows you to support local and small small business vendors:

1. • with the convenience of an automated locker system. 

   • that might be further away than you would normally drive. We work with businesses to connect with ShopLocalPickup locations that are within an appropriate areas based on their needs and ability.

Your packages remain safe and secured, and that you can pick it up at your convenience- 24/7- from our automated locker system.

There's a couple of options for you to make orders:

1. Online Ordering- Navigate to the appropriate location page, and you'll be connected to small business vendors that deliver to your local location. Once you make your order,  include your cell phone number and choose 'shoplocalpickup' as a delivery address.

2. Other channels- Our small business vendors may also use other means to connect with you (e.g. In-Person, Facebook, Instagram, TikTok). As long as they have your cell phone number, they'll be able to securely deliver the package, and send you an SMS notification through in the locker system.

1. Once your small business vendor has your order, they'll prepare it for delivery.

2. Based on the small business vendor's logistics procedures, they'll deliver your package and you'll receive a pickup code to your cell phone.

3. At your convenience you can enter the pickup code to open the locker.

Returns are managed through the small business vendor that your ordered from.

Please refer to their website for information.